ENTER24 e-Tourism Conference “Challenging the Next 30 Years of Tourism”. Izmir, Turkey (17-19 January 2024)

Conference Theme

For more than 30 years, information and communication technologies (ICTs) have been revolutionizing travel, tourism, and hospitality. Over all these years, the ENTER conference has been facilitating the discussion, exchange, and development of knowledge about the use and impact of ICTs in the travel and tourism industry.

Now, we are likely to be on the cusp of a similar transformational disruption through technology, such as extended realities, generative artificial intelligence, and the Internet of Things. At this milestone, this call for contributions invites the academic and professional research community to challenge the next 30 years of tourism and prepare both tourists and tourism stakeholders for what the future will bring.

Therefore, ENTER24 sets to continue the tradition of bringing together people, ideas, and research from all over the world to find answers to the important questions that the industry is facing. This year, some of these questions are:  

  • What will / can / should the future of tourism look like?
  • What role do various technologies play in creating the future?
  • How can technology help create businesses and organizations that are agile, innovative, and resilient?
  • What is the role of technology in accelerating sustainable development?
  • How will technologies change the customer or employee experience in tourism?
  • How can technology implementation support the equal development of tourism communities around the world?
  • What technologies should the travel and tourism industry adopt?
  • How will technologies improve the learning process in the field of tourism?

The International Federation for IT and Travel & Tourism (IFITT) together with IFITT Türkiye Chapter, call the entire academic and professional research community to submit cutting-edge tourism research and the latest case studies on emergent and innovative ICT concepts, applications, and business models to be shared at the ENTER24 Conference.

Submissions formats

Informal Networking Opportunities with Experts

The conference offers a worldwide and unique forum for attendees from industry, academia, government, and other organizations to actively exchange, share, and challenge state-of-the-art research, education practices, and industrial case studies on the application of ICTs in travel and tourism.

Open Access Knowledge Sharing

IFITT is dedicated to increasing the visibility of e-Tourism research. The ENTER24 proceedings will be indexed in Scopus, under the Springer Proceedings in Business and Economics series. IFITT is working on securing sponsorships to publish the proceedings as an Open Access proceedings book published by Springer International.

More information ENTER24

Become a member of IFITT


8th World Conference on Qualitative Research (January 2024)

The 8th World Conference on Qualitative Research (WCQR2024) will be held from 23rd to 25th January 2024 in São Miguel – Azores (Portugal), Johannesburg (South Africa), and online.

The WCQR encourages the submission of scientific works that focus on several fields of application in Qualitative Research, from Education to Health, Social Sciences, Engineering, and Technology, among others, as well as a crosswise and holistic view, with the approach of several themes and dimensions of research.

In the Azores, the WCQR2024 will be held in partnership with the Higher School of Health and Faculty of Social and Human Sciences of the University of the Azores. In Johannesburg, the Conference will be organized in collaboration with the Global Center for Academic Research.

Authors and participants will be able to choose where to attend the WCQR2024 in person. For those who cannot attend on-site, there is the option to participate online.

Submission types:

  • Panel Discussions 
  • Project Abstracts 
  • Paper Abstracts

 Presentation mode

  • In-Person (in the Azores or Johannesburg)
  • Online (Synchronous or Pre-recorded video)

 Authors of accepted Abstracts will be invited to send a full paper version of their work to be published in journals associated with WCQR2024.


Submission Deadline: 29 September 2023

 More information: visit for guidelines, important dates, and registration details.

9th SIM Doctoral Colloquium. University of Bologna-Rimini Campus (June 2023)

The SIM Doctoral Colloquium offers doctoral students in marketing an opportunity to meet and discuss their research project and results with leading academics in the field.

The colloquium welcomes a wide range of topics, applications, and methods in marketing. It aims to support young scholars in the development of their dissertations by strengthening the theoretical, methodological, and practical relevance of their research. This will be done by stimulating the debate with the faculty members as well as with the fellow doctoral students.

The faculty of the SIM Doctoral Colloquium strongly encourages the participation of PhD students both at early and more advanced stages. Students in the 1st or 2nd year of their PhD program could benefit from discussions and insights on the relevance of their ideas and suggestions on their methodological approach, as well as explore possible research opportunities at international institutions. Students in the final years of their PhD program could receive feedback on their dissertations, advice on how to target their projects for submission to leading marketing journals, and on potential future research and professional directions.

Each participant admitted to the colloquium will be assigned both a peer discussant and a faculty discussant based on their substantive or methodological background in order to favor the exchange of ideas, comments and insights. The ultimate goal of the colloquium is to create a collaborative and stimulating exchange among all participants, offering a friendly atmosphere that could favor networking and the creation of personal relationships, encouraging interactions among PhD students and faculty members.

Under the partnership with the Academy of Marketing Science, the faculty will assign two scholarships of $2000 to the best projects presented within the SIM-AMS research agreement, which aims at facilitating connections and access to the international marketing community for young scholars.

SIM Colloquium Faculty:

  • Marco Visentin, Department of Management, Università di Bologna, Italy.
  • Irene Scopelliti, Bayes Business School, City University of London, London, United Kingdom.
  • Charles Hofacker, College of Business, Florida State University, Tallahassee, United States.

International Faculty:

  • Kristin Diehl, Marshall School of Business, University of Southern California, Los Angeles, United States.
  • Gabriele Paolacci, Rotterdam School of Management, Erasmus University, The Netherlands.
  • Ana Valenzuela, Baruch College, City University of New York, United States.


Admission will be based on a competitive process that will take into account the relevance of the contribution of the research proposal, the quality and comprehensiveness of the theoretical framework, and the overall clarity of the presentation of the research proposal.

Presentations and discussions will be exclusively in English.


  • Papers submission deadline: March 31, 2023
  • Authors notified of submission outcome: April 14, 2023.
  • Registration deadline: May 7, 2023.
  • Doctoral Colloquium: 13 and 14, June



Students wishing to attend the SIM Colloquium are required to send a word document to the email address This email address is being protected from spambots. You need JavaScript enabled to view it. before March 31, 2023. The document must include:

  • Title page, including full contact details, a concise title of the proposal and abstract (no more than 120 words).
  • Introduction, including the positioning, the contribution (theoretical/methodological/practical) of the study and the overall research
  • Theoretical background, including a literature review, the theoretical framework and research questions and/or
  • Research design and Methodology, including preliminary analyses if data are Outline of the data collection and modeling if the project includes quantitative methods. Outline of the qualitative methodology otherwise.
  • Brief discussion and conclusions, including possible limitations of the study and future research
  • Full list of references (APA style).


The word document should not exceed 7 pages including title page, text, references, tables and figures. The document should have 2.5cm margins all around, font Times New Roman 11pt, and space 1.5 lines. Language of the document: English.

Submissions that do not follow the guidelines may be rejected.

REGISTRATION FEE: 200 Euros (   

The registration fee includes participation to the Colloquium, two lunches, and one dinner.

For any questions contact This email address is being protected from spambots. You need JavaScript enabled to view it.

CERR 2023. Colloquium on European Research in Retailing (June 2023)

The 8th edition of the Colloquium on European Research in Retailing will be hosted by the Strategy, Marketing, and Innovation (SMI) School at the University of Portsmouth (UK).

The Colloquium's main event will be held on Thursday and Friday, 22 and 23 June 2023.

Aiming to bring together scientific researchers in the UK, Europe, and beyond to share managerial and scientific retail insights.

It will also support a DOCTORAL PAPER SESSION taking place on June 21, 2023, and accepting around 12 papers. A panel of expert academics will review the accepted papers and provide written and verbal discussions. The session aims to help doctoral students improve their skills in writing high-value papers. The paper that demonstrates the most significant potential for originality and theoretical and practical implications will be awarded the Best Doctoral Paper. 

The organizing committee consists of the following:

Dr. Jason Sit -  This email address is being protected from spambots. You need JavaScript enabled to view it.

Dr. Diletta Acuti - This email address is being protected from spambots. You need JavaScript enabled to view it.

Dr. Marta Nieto-Garcia - This email address is being protected from spambots. You need JavaScript enabled to view it.

Please get in touch with one of them if you have questions about the Colloquium or the Doctoral session.

More information about the Colloquium can be found at

Special Issue Journal of Service Management. “The Future of Work-Service Employee-(Ro)bot Collaboration”

Robots and other AI-based agents are likely to replace humans by overtaking various tasks of mechanical or analytical character. However, due to their high complementarity, the complexity of many service tasks and processes, and the foreseeable demand for specialized services provided directly by humans, service employees and (ro)bots are likely to work alongside and collaborate.


Previous research have primarily focused on the analysis of users’ perceptions of robots and their characteristics, as well as the comparison of the service provided by humans and (ro)bots. This special issue is intended to further advance this promising research line, but with a focus on collaboration between service employees and (ro)bots, the opportunities and synergies generated and their critical interdependences. It is expected that this collaboration will be established at several stages of the service process including service promotion or presentation, service delivery and service recovery. This cooperation and integration of activities between service employees and AI-based agents will improve the way customers are attracted, the guiding received throughout the customer journey and the final result achieved with the service delivered.


Topics of interest:

  • Service employees and (ro)bots to attract and guide customers along the customer journey
  • Characteristics of (ro)bot, service and consumer attended that encourage collaboration
  • System approach of service (ro)bots
  • Service employees and (ro)bots coordination in multiteam systems
  • Employee perceptions and attributions of the objectives of robot incorporation
  • (Ro)bots impact on service employees’ emotions and mental wellbeing, and mitigating adverse effects
  • Service employees and (ro)bots interdependence of workflows, goals and authority
  • Transparency and visibility of service employees and (ro)bots collaboration
  • Automation paradox in frontline service settings
  • The role of touch versus tech in the service delivery with (ro)bots
  • Develop metrics for managing teamwork between service employees and (ro)bots
  • The interaction of service employees and (ro)bots in non-scripted service settings
  • Service employees and AI-based agents in non-physical service tasks, including communication, customer service and service recover



  • Abstract submission (1,000 words):  31 March (ARISI2023)
  • Full paper: 1 October (JoSM platform)
  • Publication: Vol. 35; 2024


Guest Editors:

  • Werner Kunz (University of Massachusetts, Boston)
  • Laszlo Sajtos (University of Auckland Business School)
  • Carlos Flavián (University of Zaragoza)

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