Articles
Call for papers para Special Issue: International Journal of Contemporary Hospitality Management
Próximo número especial del International Journal of Contemporary Hospitality Management centrado en Artificial Intelligence in Hospitality and Tourism
IJCHM es la revista más citada en la categoría de “Hospitality” y se encentra indexada en el Q1 del SSCI de JCR (Clarivate Analytics). Su índice de Impacto de 2018 fue de 3,957 (Q1) y su Scopus CiteScore 2018 fue de 4,92 (Q1).
Fechas de envío: Resumen extendido: 15 enero 2020 This email address is being protected from spambots. You need JavaScript enabled to view it., deberá describir en 750-1000 palabras la idea a desarrollar, trabajo completo: 30 junio 2020 http://mc.manuscriptcentral.com/ijchm
Editores invitados: Carlos Flavian (Universidad de Zaragoza) This email address is being protected from spambots. You need JavaScript enabled to view it., Dan Wang (The Hong Kong Polytechnic University) This email address is being protected from spambots. You need JavaScript enabled to view it., Luis V. Casaló (Universidad de Zaragoza) This email address is being protected from spambots. You need JavaScript enabled to view it.
Conferencia preparatoria: Los trabajos participantes en el número especial deberán ser presentados en la conferencia preparatoria AIRSI2020 y las sugerencias recibidas deberán incorporarse en la versión revisada. En AIRSI2020 participarán los 3 editores invitados y se establecerán las líneas maestras del número especial. También está prevista la participación de 4 conferenciantes de primera línea internacional especializados en estas temáticas: Russell Belk (York University; Canada), Dan Wang (The Hong Kong Polytechnic), Debbie Keeling (University of Sussex, UK), Ko de Ruyter (King’s Business School; UK).
Los temas de interés incluyen pero no están limitados a los siguientes:
• Which are the main benefits and challenges of automation and AI in hospitality and tourism businesses? Is there a dark side of using AI?
• Which is the influence of AI on customer decision making? Is this influence different in pre-travel and post-travel stages?
• Which activities (i.e., sales, promotion, business organization, operations, etc.) are most likely to benefit from automation and AI in hospitality and tourism businesses?
• Are conversational systems (chatbots, digital assistants…) helpful to improve the relationship with the customer? In which activities (i.e., customer service, sales, etc.) should be employed?
• Which is the influence of automation and AI on customers’ experience and relationship outcomes (i.e. satisfaction, loyalty, engagement, profitability...)? Which constructs moderate or mediate these relationships?
• Which are the key customer-based factors (e.g., personality…) and particular technologies (e.g., service robots, chatbots…) influencing value creation through automation and the use of AI in hospitality and tourism businesses?
More information: https://bit.ly/32dcRDO